Operation

Based on ITIL best practices, the operation service is integrated into the core of our customers’ infrastructure and commits to operate this infrastructure as if it were its own. We assume the responsibility for taking care of and further developing the environment to guarantee maximum levels of functionality, continuity, availability and return.

 

In addition to responding to requests for service with a demanding SLA, a complete catalog of proactive actions related to maintenance and development is established. The service is completed by a service information model based on reports, monitors, dashboards and follow-up meetings.

 

We can provide operation as a remotely-managed service or on-site at the customer’s facilities.